Gary L. Patterson

Selected Work Experience

Operations & Dispatch Manager | GGR Aviation | 2024-Present
Oversee daily operations for the flight school, managing scheduling, billing and invoicing, resource allocation, and compliance with aviation regulations to ensure seamless operations.
  • Deliver exceptional customer service and support as the first point of contact for clients, assisting with inquiries, technical issues, and onboarding processes.
  • Manage and update the CRM system, ensuring accurate records of client information, services, and ongoing initiatives.
  • Provide operational metrics to internal teams to optimize efficiencies and improve client satisfaction.
  • Assist in tracking key milestones and preparing detailed reports to monitor instructor and student progress and performance.
  • Perform budget tracking and audits, prepare monthly financial reports, achieving 100% accuracy during audits.
Pipe Organ Curator | Patterson Pipe Organ Co. | 2017-Present
Manage end-to-end tuning, maintenance, and restoration projects for over 30 pipe organs across academic and religious institutions.
  • Manage all project elements, including task scheduling, vendor communication, and budget management, aligning with diverse stakeholder expectations.
  • Produce detailed project documentation updates and budget reports, ensuring alignment with project goals and deadlines.
  • Direct business operations, including sales, marketing, advertising, and customer service.
  • Deliver consutling services to resolve unique technical challenges, prolonging the lifespan of instruments by an average of 30 years.
IT Consultant & Contractor | Patterson IT Consulting | 2011-2024
Provided comprehensive IT solutions including help desk, hardware, software, networking, and web development services.
  •  Developed clear, user-friendly documentation and training materials for clients on software usage, website updates, and cyber security best practices.
  • Designed and implemented website, social media campaigns, SEO, Google Analytics, and web-based POS functionality for small business and non-profits.
  • Managed IT and digital transformation projects, including network infrastructure, systems migration, and hardware procurement.
  • Collaborated with clients to streamline workflows and improve operational efficiency

Tech Project Management Bootcamp

An 18-week project-based course providing hands-on training in Waterfall, Agile, and Hybrid methodologies. Curriculum included: Budget, Procurement, Stakeholder Management, Work Breakdown Structure (WBS), Scrum and Kanban Frameworks, Story Point Estimation, Scrum Ceremonies, Sprint & Backlog Management.

Agile/Scrum Project | Developed an e-commerce website: Set up project in Jira and Confluence, wrote epics and user stories, planned and executed sprint, and led all Scrum ceremonies.

Waterfall Software Project | CRM Implementation: Executed project with required artifacts while mitigating risks and maintained project timeline.

Hybrid Agile Kanban Project: Led project from initiation to close while combining Agile with Kanban and Waterfall methodologies for the incremental development and testing phase.

Process Improvement Project: Analyzed and cleaned up existing, poorly planned project artifacts to write requirements in a chosen software development life cycle (SDLC) methodology.

Education

Master of Arts in Liberal Studies | Duke University | 2015

Thesis Publication: The Duke Aeolian Organ – The Journey of an American Musical Instrument

Bachelor of Arts in Music | UNC – Chapel Hill | 2007

Credentials

Project Management Professional (PMP)                 

Project Management Institute | 2022 | #3267219

Professional Scrum Master (PSM I).                           

Scrum.org | 2022 | #744077